Free shipping is included and you will receive an immediate email confirmation when you place your order.
Delivery time for this item is 6 to 9 working days, including processing time. You will be contacted by SMS when your delivery date is scheduled.
Your order will be delivered to your address, to the curb or as close to your door as the lorry can get, but unfortunately cannot be carried into your home.
This item comes with a 14 day change of mind return and refund policy (the item must be unused, excluding the cost of return transportation).
Please see our shipping and returns pages for full details or get in touch if you have any questions.
Is it possible to connect the Cocoon Fire Pit to a natural gas supply?
All Cocoons can be adjusted to make them natural gas ready. The gas conversion kit can be purchased separately and must be fitted by a licensed gas fitter.
What is the heating capacity of Happy Cocoons?
The Cocoon Fire Pits have a heating capacity of 12 kW to 19.5 kW, depending on the size.
What is the fuel consumption of Cocoon Fire Pits?
This depends on the capacity of the unit. The consumption also depends on the height of the flame. In practice, it is possible to burn for approximately 16-20 hours with a 10kg gas bottle.
What sort of gas regulator is needed?
You will need a 30Mbar gas regulator (uni x 1/4 links). This regulator is supplied with every new Happy Cocoon purchased.
How is the Cocoon Fire Pit ignited?
The fire is ignited by the electronic ignition, and flame height can be adjusted by using a dial, both finely presented in a stainless steel panel.
What to do if the ignition fails?
The electronic ignition is powered by a AAA battery. If the ignition fails to light, check this and replace the battery if necessary.
What gas should be used with the regulator provided?
Happy Cocoons use propane as this can be used in sub-zero temperatures. They can also be converted to run on natural gas.
What about the safety of the product?
All Happy Cocoons are KIWA GASTEC approved (Kiwa Gastec is a UKAS-accredited Notified Body and performs product testing on appliances using solid fuel, gas, oil, micro-CHP and renewables. They have been testing appliances for over 60 years and are recognised for their experience and expertise).
What material is the Cocoon Fire Pits made from?
The fire pits s are made of composite and are resistant to heat, cold and rain. When not in use it is essential that you cover it with the supplied protection cover to prevent the burner ring from getting wet and rusting.
Is it possible to place the gas bottle underneath the Cocoon Table?
This is only possible with the Lounge & Dining Cocoon Tables. All our other models are not designed to hold a gas bottle inside. The gas cylinder can be placed next to the Cocoon and covered using our enclosure or PVC cover. The gas hose protection layer can be used to cover the hose and avoid a tripping hazard. These accessories can be purchased here.
How should the Cocoon be cleaned?
Composite tables can be cleaned by using lukewarm water. Do not use abrasives. All Cocoons come with paint included to touch up any marks or scratches.
Do I need to use the protection cover?
Yes. This will prevent the burner ring from rusting. The firepit should only be covered once it is cold and dry. Remove any water standing on the cover regularly and remove occasionally to air the firepit.
What is the warranty offered with a Happy Cocooning Cocoon?
Cocoons come with a 1 year warranty against manufacturing faults. We advise that customers keep a proof of purchase when purchasing our ranges to avoid any delay in an event of a warranty claim.
Are Happy Cocooning accessories available?
Yes. Glass screens and side tables can be purchased above when checking out and other accessories are available here.