Returns & Refunds

Cancellations:


Cancellations made within 48 hours will be refunded in full provided the order has not already been dispatched.

All orders cancelled after 48 hours are subject to a £20 administration fee, whether or not your order has been dispatched.

If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

To cancel your order please email us at orders@patioeden.co.uk or use our Contact Form.

Returns and refunds:

The customer can review any item for 10 days starting from the date the order is delivered to the stated address.

During this time, please feel free to consider the item as you would in a conventional retail store. As soon as you put the article to use however, the returns period is considered to have ended.

Returns are free of charge if you use our returns procedure and our specific courier. If you choose to return the item through another courier, we cannot refund these costs.

To receive a full refund, it is important to return the item(s) in their original state. The item(s) must be unused in new condition, unworn or unused, with tags, in original packaging and not damaged in any way. You will also require the receipt or proof of purchase.

If you decide to return the item(s) please email returns@patioeden.co.uk in the first instance, including your full name, address, order number, reason for return and telephone number.  

You will then be contacted by the supplier to arrange the collection of your item(s).

Refunds will be processed within 14 days of receipt at the warehouse and made to the account with which you made your original order.

 

Please do not send returns to our office.

We do not stock or handle any of our range here. The costs associated with sending returns to our office instead of using our free returns service and process unfortunately cannot be refunded. Additional costs incurred by us will also be deducted from any refund due and the return and refund process will unfortunately be significantly delayed.


Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.

The order is the customer’s responsibility once the package(s) arrive at the address supplied when making the order. PatioEden.co.uk cannot be held responsible if the package goes missing once delivered to the address.

If your item(s) do arrived damaged, you must notify us by email including your name, address, order number and photographs and a description of the damage to returns@patioeden.co.uk within 48 hours of receiving them. The photographs need to be (digitally) date marked.

You will then be contacted by the supplier to arrange the collection of your item(s).

Returns are free of charge if you use our returns procedure and our specific courier. If you choose to return the item through another courier, we cannot refund the transportation costs.

Upon receipt of the item(s) at the warehouse, the supplier will inspect them and decide on one of 3 options;

The damage warrants a discount;
The damage warrants a refund;
A new item will be sent out.

Any refund is payable within 14 days of receipt at the warehouse.

Faulty Items:

If any items are received faulty please notify us within 10 days of receiving them by email at returns@patioeden.co.uk

 

Promotions and Offers:

Any item that is offered as part of a promotion, including but not limited to promotions such as buy one get one free or a free gift when purchasing another item is considered part of a single order. 

When requesting a return, the terms above and elsewhere on this website apply to all products in the order.  All products in the order must be returned and meet the criteria for a refund as though they were a single item. Partial return or replacement cannot be offered.


Warranty:

All of our products offer a 6 month full replacement manufacturer warranty and a 2 year partial refund or partial replacement manufacturer warranty.