Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


This site uses a managed cookie and GDPR compliance application that allows users to easily opt in or out of all but essential operational cookies when entering the site.

When visiting the site for the first time, the user is presented with the option to accept all cookies or individually select which types of cookies they would like to accept.
The user can choose whether they want to accept Analytics and Statistics cookies, Marketing and Retargeting cookies or Functionality cookies individually. A description for each type is presented on this preferences screen for ease of selection.

This site is configured by default to automatically install all cookies unless the user actively selects to opt out of some or all of the non-essential cookies. 

Details and options for managing and deleting the data that we hold for you can be found here.



When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”


Newsletter and Mailing List

If you subscribe to our newsletter we may add the email address you submit to our newsletter mailing list.

You will receive no more than one newsletter per week. This might contain details about new product lines on our store, special offers and journalistic content written by, for or about Patio Eden.

You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in all emails that we send. Alternatively email us directly at requesting your removal from our mailing list.


Tidio Customer Support Live Chat

This website uses Tidio, a chat platform that connects users with the customer support of We collect names or email addresses only with the users consent, in order to start the chat. The messages and data exchanged are stored within the Tidio application.

Patio Eden Ltd does not make use of the messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.



We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services including remarketing.

If you have opted into our newsletter mailing list at checkout we will use your email address to deliver this as detailed above.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing, remarketing and advertising campaigns).



We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.



As described above, we use your Personal Information to provide you with targeted advertisements or marketing and remarketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:


    GOOGLE -

    BING -

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:



Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.



From our website, you can visit other websites by following hyperlinks to external sites.

Please be aware that when you leave our website, the destination site may have different privacy policies and terms which are outside of our control. Please make sure you check the Privacy Policies of these sites as well as their Terms of Service before conducting any business or sharing any information.



If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below or use our dedicated GDPR compliance page. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

This site uses a managed GDPR compliance application to allow users to easily opt in or out of all but essential cookies when visiting the site. Details and options for managing and deleting your personal data can be found here.



When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.



The Site is not intended for individuals under the age of 18 years.



We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.



For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

or by post to Patio Eden Ltd, Suite 542, 182-184 High Street North, London, E6 2JA

Please be advised that this is our office address only. We do not stock or handle any of our range here. 

If you would like to return an item, please make use of our returns service by emailing in accordance with our Returns Policy  Many thanks!

Please see our contact page for full contact details.


If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:


Last updated: 09/10/2021


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